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FAQsWhat are the hours that I can reach customer service for SOCTools? You may reach customer service from 8am to 5pm Monday through Friday via phone Toll-free for U.S. & Canada: 800-485-0333 . You may leave a voicemail after hours and your call will be returned the next business day. Fax: 1.940.497.9799 Email your questions or comments to support@soctools.com. Your email will be responded to within 1 business dayby one of our courteous agents. What is your return policy? SOC Tools does have an all sales final policy. We ask that you examine your package upon receipt and contact us within 30 days if you determine an item to be defective or missing from your original shipment. We will gladly replace your items for you to ensure your satisfaction. What is the return shipping/mailing address for Genesis Worldwide Tools? SOC Tools
When will my order ship? Orders placed Monday through Friday by 12:00 pm Central Time will normally ship the same day dependent upon product availability. What is the delivery time frame for expedited orders? Expedited (Overnight and 2-Day delivery) shipments are delivered Monday through Friday ONLY and is dependent upon product availability. Overnight Orders placed by NOON Friday will arrive on MONDAY. 2-Day Air Orders placed by NOON Friday will arrive Tuesday. Please be certain to give a physical ship to address (no P.O. boxes) for expedited shipments. What is the estimated shipping time frame on International orders? FedEx International Mail can take 3 to 4 weeks for delivery FedEx International Economy can take 7 to 10 business days not including any custom delays. FedEx International Priority can take 5 to 7 business days not including any custom delays. What is the estimated delivery time on Continental U.S. Deliveries? FedEx Home Delivery is delivered Tuesday through Saturday and can take 1-5 days (dependent on destination). The delivery time does not including processing and shipping time.(Please keep in mind FedEx Holidays) Priority Mail is delivered Monday through Saturday and can take 1-7 days (dependent on destination). The delivery time does not including processing and shipping time.(Please keep in my Postal Service Holidays) Will I be charged Taxes? What about Customs & Duties? We charge taxes for shipments sent to the states of CA, NJ, TX and UT. We also charge Canadian Taxes for shipments sent to
What is FedEx International Mail? FedEx International Mail is a service that FedEx provides to ship internationally using the local postal service. How does FedEx International Mail work? A FedEx courier will pick up your order and take it to a FedEx mail sorting facility. The postal agency sorts, stamps and transports your mail directly to the appropriate foreign postal authorities. The foreign postal authorities deliver your mail. Should I ship to my PO Box when using FedEx International Mail? Yes, please use any address that can accept postal mail. If your destination cannot accept mail then you will need to use your PO Box or another FedEx service. How long does FedEx International Mail take for delivery? Please allow 3-4 weeks for delivery. With any postal service, weather and customs may delay your order further. Use FedEx International Mail to send materials that are less time sensitive than those you would ship using FedEx shipping services. Will I receive tracking information if I ship with FedEx International Mail? No, as your order will be shipped via the postal service there will not be any tracking information. |